Wednesday, May 27, 2009

Connecting with EducationUSA: Why US institutions should


Have you ever been in a room of thousands of people and felt like a needle in a haystack? The recent NAFSA Conference in LA (this year with over 7000 attendees) can induce a feeling quite a bit like the proverbial needle, especially when you are the needle hoping to be found. For our hard working corps of EducationUSA advisers, this year a record number attended, over 150 in total, plus 14 REACs (Regional Educational Advising Coordinators).


At an event as large as the annual NAFSA conference, where many international education folks look forward to each year as perhaps their one opportunity to connect face to face with colleagues from other institutions and abroad, having a plan of attack in place to find your way is essential. You may wonder why I'm raising this topic after the conference has concluded. Well, it was clear that this year, for a variety of reasons, many of which were economic, attendance was down at NAFSA. In the scope of what we do, those few days in LA last month represented a fairly substantial physical presence for our EducationUSA network. But that conference is only the tip of the iceberg for the ways US institutions can connect with the largest global network of professionally trained advisers serving as the official source of information abroad on accredited US higher education opportunities.



While there has been much talk of late as to the use of agents by US colleges & universities, an expensive venture that can have its own share of pitfalls, EducationUSA represents a low or no-cost way to help you achieve your institution's international objectives. What many of our 150 advisers did before or shortly after the event in LA is to visit a variety of US colleges & universities around the country. Because these advisers are to represent all accredited US higher education options to the students in their regions, it is vital that advisers see for themselves what life is like on a variety of different college & university campuses. As a result of these experiences, they can help their prospective students, find their own needle in the haystack--that right school for each student, the right "fit." These advisers see what community colleges are: a great often less expensive pathway to a 4-year bachelor's degree; what a large public university looks and feels like: a wealth of people, technical and social resources on campus for students to pursue their dreams; what a solid mid-size private university can offer in terms of a best-of-both worlds approach to higher education; what a small liberal arts college or specialty school can provide in a nuturing environment with very close interaction with professors.


These advisers cannot promote one university or college over another. They provide this free information and guidance to each student that comes to their centers with no other motive other than to help that student navigate through the college search process, a daunting task for anyone.Those who have been in admissions for more than a minute, especially those who are part of larger enrollment management structures at institutions know, retention rates are some of the truest indicators of an institution's overall success. Our EducationUSA advisers help the students who come to their offices narrow down the overwhelming number of choices based on what the student and/or family have identified as priorities. These advisers also ask the questions that perhaps the families have not considered in the selection process--beyond college & university rankings being the only criteria.


In many countries there are families that are willing to pay exorbidant amounts of money to agents and/or consultants to get their children into the best schools, or any school. This phenomenon may be part of the culture in that country, or it may be a status thing. But in the end, there is no guarantee that the student has found a good match with the right school for them, where they are happy and able to succeed. While no advisers can likely claim that every student that they see never transfers to a different institution once they arrive in the US, one thing does ring true--that student got the most comprehensive advice about all the options he/she had.


We all want our students to be happy where they come to our institutions. Having worked on the US international admissions and students services side for over 15 years, I know what it takes to keep students happy and in a healthy environment once they get to campus, but I also know in working with students during the admissions process that a student who came through an EducationUSA advising center and decided to apply to my institution has good reasons for applying. Likewise, students who randomly applied without having any prior contact with our office (or with an EducationUSA adviser), if admitted, and decided to enroll, typically had a rougher transition, and oftentimes did not know what they were getting into.


Doesn't getting your institution's admissions prospects in touch with EducationUSA advising centers as early in the application process as possible make sense? EducationUSA advisers provide soup-to-nuts advice for prospective students, from the daunting college search, testing information and sometimes prep courses, assistance with finding the funding students need to complete their dream move, preparation for the visa interview at the US consulate, and pre-departure orientation before students leave for the school they have chosen to attend. As much as we (international admissions folks) think we are experts on the world around us, nothing can compare to the on-the-ground, in country support that EducationUSA can provide to your prospective students.


Connecting with EducationUSA has never been easier for US institutions. And with budgets shrinking across the country for international recruitment, it stands to reason that our advisers around the world can assist you with your potential students. If your institution's international admissions page doesn't already have the EducationUSA logo with hyperlink to the www.educationusa.state.gov website, all you need to do to get a hyperlinked version of that logo sent to you is to email educationusa@state.gov with your institution's name, your name, position, and a request for the logo. We suggest when you add this logo to your site, that you include a descriptive paragraph indicating what EducationUSA is and how the advisers can assist students in applying to your institution throughout the process. And this service is free to institutions.
Another free benefit of partnering with EducationUSA is Weekly Update. This weekly email newsletter goes to all advisers in our network (in 170 countries). If your institution has scholarships that are available for international students and/or if you have new academic programs that may be of particular interest to an overseas audience, you can send an email with those details (a short paragraph with weblinks/email addresses for further information) to educationusa@state.gov. If there is a short video that describes these new programs or scholarships, we can embed those in the Weekly Udpate as well. We distribute the Weekly Update to all 450+ EducationUSA Advisers, many of whom for forward it to their student contacts each week.
We also invite you to sign up for the quarterly HEI E-news that highlights the upcoming conferences, recruitment fairs, and event that EducationUSA is either participating in or sponsoring worldwide. Once again, a simple email to educationusa@state.gov will get you added to that distribution list. A new edition will be coming out June 19th.
Online you can also find us on Facebook at www.facebook.com/pages/EducationUSA/72457958318 where we invite you to become a "fan" of EducationUSA and have a forum where will post events, photos, and other newsworthy items. This venue is meant mainly for EducationUSA advisers and US higher ed folks to come together.
With any luck we'll be seeing you either virtually or in-person at an EducationUSA event. Hope to see you soon. Comments and feedback are always welcome on how EducationUSA can be better serving the US higher education community.


Thursday, May 14, 2009

The Power of Information

Have you ever wanted something, thought you knew where to look, and then could not find it? I cannot begin to tell you the number of times this has happened to me in my personal and professional career. The frustration is manageable (most of the time), but the real trick is knowing that you could take a few extra steps, but simply don't have the time to fix the problem so that it doesn't happen again.


Since coming on board at IIE, I have been charged with the expressed responsibilities of assisting EducationUSA advising centers promote US higher education to students in their countries, and better connecting accredited US institutions & the international education community with EducationUSA advisers & REACs (regional educational advising coordinators). At the upcoming NAFSA conference we will be rolling out for the advisers a series of new marketing materials & items for centers to use, and have plans for a major website overhaul & marketing campaign in the upcoming year.


For the US higher education community, there has been a concerted effort on our (EducationUSA) behalf to raise the level of visibility of our advisers & REACs through expanded presence at various conferences around the world (AACC, AACRAO, NAGAP, AIEA, CIS, and OACAC). Additionally, at NAFSA this year over 150 advisers and REACs will be attending--our largest group yet. In addition to these efforts, we will be conducting a major network wide survey this fall of our advising centers and their students to gather information that will help shape how we reach out to students in the future.


Part of my goal, having been in international admissions for over 15 years, is to improve the information we provide to US institutions to assist them in recruiting overseas students. I invite you to comment to this blog with any questions you have you would like included in an EducationUSA survey to prospective students and to our advisers that would help you reach your intended markets. I will be collecting these questions for potential inclusion in our survey over the next two months.


Additionally, for those attending NAFSA this year, you will be the first recipients of a new tool to help US institutions reach out to our EducationUSA advising centers. At the country fair on Wednesday, May 27th, from 3-5pm in the Exhibit Hall at NAFSA, we will be distributing to all attendees an EducationUSA Searchable Database on a flash drive (see images below). For those who cannot make to NAFSA, fear not, the contents of this database will be part of the EducationUSA website overhaul that will be taking place later this year. Hope to see you all if not in person, certainly virtually soon.


Tuesday, May 5, 2009

Social Networks, International Admissions


Nothing is more disconcerting for someone raised in a pre-internet environment, where information was in books, newspapers, and magazines, and if you were feeling hi-tech, you might look at microfilm, than to watch today's pre-college generation (and younger) who don't know life without an iPod plugged in one ear and a web-enabled cell phone in the other perhaps with Bluetooth.


When I started my professional career in admissions back in 1993, the internet was in pre-web 1.0 days, and email was a new toy we were trying to understand. Students found out about my institution through our flashy brochures, snail mail we would send them, or profiles they would read about us in respected guidebooks. Of course friends and families' opinions oftentimes were (and still are) a significant factor in most students' eventual decisions as to where to attend college. But, we felt that if we got our information, the authoritative source, then we had a chance to get that student to at least apply, and perhaps enroll. We felt to a great extent that we were in control of our message, especially when it came to international students.


Today, that is clearly not the case. Prospective students looking at the US as a destination for their higher education have unlimited resources online in chat rooms, social networking sites, podcasts, YouTube videos, discussion forums, and numerous online advertisers claiming to have information on the best institutions. This explosion of informational access points has put, as Thomas Friedman asserts in The World Is Flat, the power squarely in the hands of the individual.


Colleges and universities, especially on the domestic admissions front, have seen the light and over the past few years have begun to adapt their strategies to explore new ways of reaching their prospective student market. A recent two-year comparative study at the University of Massachusetts-Dartmouth entitled "Social Media and College Admissions: The First Longitudinal Study" surveyed over 500 institutions in 2007 and again in 2008 to gauge the usage of social media in admission strategies. A couple highlights of the results:



  • 61% of admissions departments using social networking in admissions

  • 48% use video blogging

  • 41% have an active admissions blog

Interestingly, the jump from 2007 to 2008, in terms of use of at least one form of social media, was from 61% to 85%. As it relates to future importance in admissions, 55% considered social media is "very important" while 89% of admissions departments feel that social media is at least "somewhat important" to their future strategy.

Through two recent, small snapshots of my own taken from online respondents (through a TWT Poll embedded in my last blog), and from a text poll done during a recent presentation to a state consortium group, overwhelmingly, the single most common area of familiarity and usage of social media tools among US international admissions representatives is social networking. In particular, Facebook is the tool of choice. Many institutions now have at least an organization page, and likely a group as well called "Future International Students of .... University" or "MU Class of 2009."

These new tools are great to have, but in order for them to be functional and attractive for prospective students, these pages need to be dynamic in terms of their content and conversations that occur. A focus group of student office workers can easily inform you as to what groups/organizations your students found most appealing and useful. Any one of them, and yes, even you, can create these group/organization pages on Facebook. Populate these groups with staff members and current international students, post some pictures and videos of recent events, and start a couple of discussion forum topics, and/or wall posts. If you have upcoming events, post them here. Message all your prospective or admitted students (depending on how large a group you want), and invite them to "join" the group or "become a fan" of your organization page.

If you are asking why Facebook, and why use Facebook for international audiences? Well, although the largest number of users in any country are in the US (it did start here after all), what most don't realize that as of April 2009, when Facebook broke the 200 million member barrier, over 70% of all members were outside the US. If Facebook were a country, it would be the 5th largest in the world, larger than Brazil. Interesting, if you wanted to place a banner ad on Facebook for your organization or group page (or institutional website), and you wanted to target university age students (17-25), say in Turkey, your audience would be over 5,320,000. A similar ad targeting your audience in India would reach 955,000. An important note here, a similar ad placed in February in India would have only reached 350,000. In both these countries and others, the numbers have been expanding dramatically in the last year. A couple of good online resources I would recommend for keeping up with social media changes are Nick Burcher and Mashable.com. You can follow both of these on Twitter to catch updates on potentially useful articles and tips.

That being said, just under half of the top countries sending to the US are top users of Facebook (bolded on second list), yet. From the Institute of International Education's Open Doors 2008 release:



  1. India

  2. China

  3. South Korea

  4. Japan

  5. Canada

  6. Taiwan

  7. Mexico

  8. Turkey

  9. Saudi Arabia

  10. Thailand

  11. Nepal

  12. Germany

  13. Vietnam

  14. United Kingdom

  15. Hong Kong

  16. Indonesia

  17. Brazil

  18. France

  19. Colombia

  20. Nigeria

For Facebook, as of April 2009, the top 20 countries by users are:



  1. US

  2. UK

  3. Canada

  4. Turkey

  5. France

  6. Italy

  7. Australia

  8. Colombia

  9. Chile

  10. Spain

  11. Argentina

  12. Venezuela

  13. Indonesia

  14. Sweden

  15. Denmark

  16. Belgium

  17. Mexico

  18. Norway

  19. Germany

  20. Hong Kong

With the exception of Hong Kong, Facebook has not really taken hold of university-age populations with the big dogs of East Asia (China, Korea, Japan & Taiwan) primarily because more established local social networks have already been dominant there. Nick Burcher (referenced earlier) has done some research on dominant social networks in countries in the Facebook top 20. For example, in much of Latin America Hi5 is a dominant player. Brazil is one of the most socially networked countries in the world, and Facebook is not in the top 3, Orkut is top of the heap. A recent Nielsen Survey revealed these results.

While establishing groups on other social networks can be useful, perhaps on Orkut (a Google social network) or Hi5, if you are targeting specific countries where those networks are highly traffiked may be useful, perhaps a more appropriate strategy may be to use banner advertising for your institution. Alternately, if you have very tech savvy international students who want to volunteer their time, ask them to manage a group on a social networking site popular in their home country.

Nonetheless, there is an additional synergy that can occur by utilizing Facebook for prospective students, as they can connect with a technology/social network that US university students are living on these days, make friends with current students on campus before they even arrive. As I experienced in my most recent position at Ball State, and had confirmed through anecdotal stories from EducationUSA advisers around the world that were active on Facebook, that students respond faster to Facebook messages than to email.

Over the past year or so, our network of EducationUSA advising centers around the world have begun to embrace Facebook group/organization pages. Later this year we will have a comprehensive resource available on a new EducationUSA web portal that lists the centers with Facebook groups. We also would like to assist those accredited US institutions who have social networking group/organization pages promote use of this tool. If your college or university has such a page on Facebook (or other social networks) specifically for international students please do send that group name to me for inclusion in this project.

In the meantime, I invite each of you to join our EducationUSA Facebook page (search for "EducationUSA" pictured top right here), and become fans, if you are not already. We will post upcoming events for US institutions to connect with the EducationUSA community.